Terms & Conditions

Last updated: September 18, 2019

By using Doubble, you are agreeing to our Terms and Conditions ("Terms", "Terms and Conditions"), so it is important that you please read the Terms carefully before using Doubble. If you disagree with any part of these Terms, then you may not access the Service. These Terms apply to all visitors, users and others who access or use the Service.

About Doubble

Doubble is a digital savings and investment platform accessible on our website https://doubble.ng or mobile application (the "Service") operated by Sterling Bank Plc ("us", "we", "our", “the bank”).

Accounts and Access

When you sign up on Doubble, we collect information such as your Name, Address, location and legally identified gender etc. Please see the Privacy Policy for full details on the personal data that we hold and how we use it.

When you create an account with us, we require that any and all  information you provide to us is accurate, complete, and up to date at all times. Failure to do so constitutes a breach of these Terms, which may result in the suspension or immediate termination of your account on our Service.

On the application, you will be asked to generate a password. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. 

Restriction of Access

We reserve the right to deny you access to our service at any time as may be deemed necessary either at our sole discretion or where you;

  • provide false, inaccurate or misleading information; breach these Terms and Conditions;
  • facilitate any viruses, trojan horses, malware, worms or other computer programming routines that attempts to or may damage, disrupt, corrupt, misuse, detrimentally interfere with, surreptitiously intercept or expropriate, or gain unauthorized access to any system, data, information or Venmo services;
  • violate any law, statute, Policies or Regulation or upon a request from any Regulatory body or Law enforcement Agencies; or
  • as requested by regulatory and law enforcement authorities.


Your access to the Service is protected via the username and password and any other additional security protocol (“login information”) created by you as part of the registration process. Your login information is personal to you and you shall not share them with anyone else. We shall not be liable to you for any losses, damages or costs suffered as a result of you sharing your username or password with a third party or any unauthorized access, use or alteration of the login information. 

You agree not to disclose your password and any other account information to any third party. You must notify us immediately upon becoming aware or upon reasonable suspicion of any breach of security or unauthorized use of your account.

Use and Operation of Service 

By using our service, you acknowledge and agree:

  • that you have read and understood the Terms and you have accepted and are bound by our terms and privacy policy and you agree to fully comply with all the Terms relating to the Service;
  • that you are a Nigerian citizen (or a legal Nigerian resident) of at least 18 years of age;
  • to provide Us with such information and materials as We may reasonably require in order to provide this service and you assume full responsibility for the authenticity, , correctness, completeness and validity of all user information provided to us, either directly or through a third party, during registration or at any other time;
  • that you will promptly notify us of any changes to your circumstances in your information provided to us via our designated channels of communication with you.
  • that the use of our service requires you to open and operate an account with the Bank;
  • that funding your Doubble account is automated and by indicating the amount you wish to fund your Doubble account, you fully authorize the Bank to debit your bank account in that sum and credit your Doubble account in accordance with the contribution pattern of your preferred investment option;
  • to be bound by the Bank’s policies and any other applicable Laws and Regulations in force,  for the operation of an account and investment;
  • If our performance of any of our obligations under these Terms is prevented or delayed by any act or omission by you or your  failure to  perform any relevant obligation under these Terms, we  shall without limiting our other rights or remedies, have the right to suspend performance of the Service or be relieved of our obligations to you until you remedy the default.
  • to hold  the Bank free from any responsibility or liability for any loss or damage to funds deposited with the Bank due to any future Government order, law, levy, tax, embargo, or the enactment, introduction or coming into force of any Acts or orders of governments, Regulatory or Governmental bodies (including legislative bodies), or changes to any general or local Statute, or other Law or Regulation or bye-law of any local or other duly constituted authority which have the effect of  negating the intention and terms of this Agreement or such other causes beyond the Bank’s control;

  • to be bound by any notification of change in conditions governing the account(s) or investments or information relating thereto via email or directed to your last known address, and any mail sent to your last known address shall be considered as received by you at the time it is delivered;
  • that Interest will be paid on investments at the Bank’s ruling rates and prevailing market conditions;
  • that in addition to any general lien or similar right to which the bank may be entitled by law, the bank may at any time and without notice to you combine or consolidate all or any of your  accounts with Us without any liabilities to us and set off or transfer any sum or sums;
  • to comply with all rules and regulations issued by the Bank governing the use of electronic banking services which the Bank may from time to time offer and provide to you to ensure banking convenience;
  • that the day of first contribution is the effective day the investment begins and becomes the anniversary of periodic contributions;
  • that your attention has been drawn to the necessity of meeting your recurring contribution as and when due and any inconsistency with the periodic contribution will lead to incomplete payout
  • That Interest will be paid on investments at the Bank’s ruling rates and prevailing market conditions;
  • The Bank reserves the right at its sole discretion to review and change the rates in line with money market conditions at any time. The Bank will send a notification via email or SMS or written letter in advance of the application of the new rate. Provided always that the Bank shall exercise the right to implement the changes at the end of the notice period if there is no response to the notice.

Account Balance

Your account and ledger balances are always available to you on your Doubble account. The 'Reports' function also helps determine all inflows and outflows on your account at any given time. If you require an account statement for a period, or a receipt for a particular transaction, you may download the statement or required receipt directly from your Doubble app and either save on your device or share via any share channel of your choosing.

Electronic Consent and Communication 

By signing up to our service, you automatically agree to enter into this contract electronically and the use of electronic signatures and consent. By accepting and agreeing to these terms electronically, you confirm that: 

(1) you have read and understand these terms and you are bound by them; 

(2) you agree to electronically receive all communication (including but not limited to 

  • Transaction receipts or confirmations via in-app notifications, e-mail, and sms, 
  • Account statements and balance reports;
  • Agreements and policies, such as this Terms and our Privacy Policy, including updates thereto; , 
  • Investment letters, notices, etc.) that we may otherwise be required to provide you in paper form.


This  service is provided "as is" and "as available," and disclaim all warranties and representations, whether express, statutory or implied, including warranties of (a) merchantability, satisfactory quality, or fitness for a particular purpose, dealing or trade use, and (b) non-infringement. 

We do not provide investment advice and shall not at any time be under any duty to provide any such advice and shall not be regarded as having done so. You are solely responsible for making your own independent assessment of the risks of the Service. We have not undertaken any assessment whatsoever of your personal circumstances and will not make any personal recommendation to you.

We do not guarantee that the value of your investment will match the probable return on investment calculated by the investment calculator on the service platform. Return on Market may be affected by market conditions and other External factors which may cause the value of your investments to fall. 

We do not guarantee continuous, uninterrupted or secure access to any part of the service, and operation of our websites, software, or systems operated by us or on our behalf (including any networks and servers used to provide the service) may be interfered with by numerous factors outside of our control.

Force Majeure: We shall not be liable or have responsibility of any kind for any loss or damage incurred by you as a result of, any total or partial failure, interruption or delay in performance of our duties and obligations occasioned by any act of God, fire, act of government, state, governmental or regulatory authority, war, civil commotion, terrorism, pandemic, global financial crisis, embargo, labour disputes of whatever nature or any other reason (whether or not similar in kind to any of the above) beyond our reasonable control.

Anti-Money Laundering

You are now subject to and will at all material times in the future comply  with all applicable laws, rules and regulations concerning the detection of financial crimes, prevention of terrorism and anti-money laundering and you acknowledge that any transaction we deal with on your instructions will be covered by statutory and Regulatory requirements relating to money laundering and combating terrorist financing.


You agree to unconditionally release, indemnify, defend and hold  Us harmless against any liability, cost, expense, loss or any damage incurred by us (including but not limited to professional advisors' or cost of legal fees) for any Claim arising from or related to: (a) the Bank providing the Service, or accepting or processing a transaction or instruction from you or your nominated beneficiary or anyone else using the Service with your access credentials (b) you breaching this Agreement or a representation or warranty you give, (c) a third party claim against you

This Indemnity obligations shall remain in force after you close your Account or this service terminates.


Closing your account

You can cancel or close your account any time you want. If you’d like to, please contact us. Ensure you transfer or withdraw any available balance before closing because once you close the account, you won’t be able to access the account again.

We reserve the right to suspend your account or stop you using the Service immediately and with notice in order to maintain security, if:

  • You have violated or breached the terms and conditions or the Bank’s policies
  • You pose an unacceptable credit or fraud risk
  • We suspect fraud or an attempt at fraud
  • You engage in fraudulent or illegal conduct
  • You give us false, incomplete or misleading information at any time
  • You have broken the law or attempt to break the law
  • We receive notice of your mental incapacity, bankruptcy or death

If your Account is closed or terminated for any reason or no reason, you agree:

(a) that you will immediately be denied access to the Service, 

(b) that we and the Platform have the right to delete all of your information and Account data in accordance with our record-keeping policies and applicable law, and

(c) that we shall be not be liable to you or any third party for any compensation, reimbursement, or damages in connection with any termination or suspension of the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or remedy or a waiver of other rights or remedies. 


If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right in our sole discretion to modify or amend these Terms at any time. If any law regulates that change, we will only make the change to the extent permitted by, and subject to, the requirements of that law. Notification of amendments will be provided via notifications on the app, email or any other designated channel of communication. If you do not agree to any changes made to these Terms, you may opt out of the Service in accordance with these Terms.

By continuing to access or use our Service after amendments or modifications become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you may discontinue the use of the service.

Contact Us

For further information or If you have any questions about these Terms, please contact us at doubble@sterling.ng 

About Doubble